Hosted PBX or ISDN: What’s right for your business?

Imagine the impression that you can give to the customer if your phone line is not working due to any reason, which is a possible occurrence in the traditional telephone system (ISDN). However, hosted PBX is a great alternative to the ISDN that comes with a full-fledged backup plan in case of emergencies.

Hosted PBX or ISDN: What’s right for your business?
Hosted PBX or ISDN: What’s right for your business?
Tooba Altaf author , Friday April 29, 2016

Hosted PBX or ISDN: A Comparative Analysis

The telephone system is the soul of any business. Yes, its importance hasn’t been faltered by ever-present internet in the corporate arena. Every business is serving a target audience and the primary form of communication, after meeting personally, is a phone call between a customer and the business representative.

Imagine the impression that you can give to the customer if your phone line is not working due to any reason, which is a possible occurrence in the traditional telephone system (ISDN). However, hosted PBX is a great alternative to the ISDN that comes with a full-fledged backup plan in case of emergencies.

Most small or mid-level businesses are still hanging on to the traditional telecommunication on the basis of the false belief that their nature or span of business is not big enough to require hosted PBX. Although it seems more like a planning fallacy on their part because they are taking an unnecessary risk without even realizing it.

Difference between Hosted PBX and ISDN

Hosted PBX ISDN

Business Continuity at all cost

Since Hosted PBX works on an IP based technology, it is vulnerable to the similar security threats as IP data traffic over the internet like denial of service (DoS) attacks and eavesdropping to get sensitive customer information. So the need of Disaster Recovery Plan along with a solid security strategy is crucial for Hosted PBX.

There is an extensive disaster recovery plan available by almost all service providers. One can find a backup plan after backup plan in this mode to ensure business continuity at all cost. If your Telecom Provider fails to offer you a flawless disaster recovery plan then it indicates that you have chosen a wrong company for the job. You must be satisfied with the service provider’s disaster recovery plan as well as security measures to protect your hosted PBX.

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No Guarantee of Business Continuity

The traditional phone system has no disaster recovery plan. If for any reasons, any of your phone line stops working, you have no alternative but to call the service provider and wait for them to figure out the problem and come up with a solution. There is no time limit - your traditional telephone system might take a few hours up to a couple of days to fix a lethal attack or bug.

There is another interesting twist here. ISDN users can apply for multiple phone lines as a protective measure. Well, in that case, since the service provider is same, all the phone lines will be affected if anything happens to your region. Also, if a company wants to get more alternative telephone numbers in order to give an impression of a huge organization or just as a backup option, ISDN is rigid as compared to hosted PBX.

Soft Numbers – a safe backup plan and a convenience for employee

Hosted PBX has a wonderful feature of soft numbers that doesn’t require any physical telephone machine or a mobile phone. These soft numbers can be used by installing an application on a PC or cell phone. Soft numbers allow the company to avail as many numbers as it wants because additional telephone numbers don’t come with the cost of purchasing telephone sets.

Additional phone numbers require efforts

Unlike hosted PBX, there is no alternative to getting a phone line in any city or country except paying for a physical phone. Also, the employees can’t have the phone on the go. They are supposed to maintain separate office landline and mobile numbers to be available officially throughout the day.

The cost is low and affordable

The cost of calls with hosted PBX is very reasonable. Especially, the cost of overseas calls is exceptionally low. In addition, the cost of adding more telephone lines in the package don’t mean paying loads of fee or charges.

The cost is high and gets out of control

The international calls with ISDN are very expensive. Also, the local calls aren’t that cheap in comparison to hosted PBX. In case your business requires addition of multiple phone lines, be prepared to spend a lot of monetary resources.

Call recording with insights

Call recording is an essential feature nowadays because it can help in a lot of legal and security issues. Hosted PBX makes call recording pretty easy. You can also gain insights about improving your overall system from the data collected by recording calls.

Call recording but storage and analyzing is an issue

Although ISDN provides call recording services. They come at a hefty price. In addition, the process of keeping the recorded data is very complex and long. And it is totally a whole new deal if you have to analyze the recorded calls and get some valuable information.

Integration with the website

If your nature of business requires your customers to contact you quite often, then a great way to facilitate them is by integrating a click-to-call option on your website. Hosted PBX enables you to add such a feature and other valuable additions that ensure impressive customer services.

Can’t cope with modern technology

ISDN is pretty static; there are only a number of services that it can provide. Since ISDN is an old technology, it is hard for it to mould itself to the new and modern way of communication. With this limitation, it will be even harder for ISDN to fit in with the advancing technology is years ahead.

At the end of the day, the hosted PBX is the technology of today while ISDN belongs to the past. For any progressing business, it is important to equip itself with the modern and relevant tools. Regardless to say, hosted PBX is the current best option for any telephone system.

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