Call Center Solution – What are the basic components of an ideal Call Center Solution?

No matter what is the nature of your business, a call center is required in order to build a better relationship with customers. Also, the shift is towards the cloud-based call center solution that provides all the facilities under one roof. There is an abundance of call center solution providers in the market and it becomes quite a task to select one.

Wavetel Limited | Call Center Solution
Call Center Solution – What are the basic components of an ideal Call Center Solution?
Tooba Altaf author , Friday February 19, 2016

No matter what is the nature of your business, a call center is required in order to build a better relationship with customers. Also, the shift is towards the cloud-based call center solution that provides all the facilities under one roof.

There is an abundance of call center solution providers in the market and it becomes quite a task to select one.

Although it is hard to pinpoint a list of all the factors that comes under consideration while selecting a call center solution provider as they range from the nature of the business to the service provider’s experience and so much in between.

However, being a reputed and leading call center solution provider, we have picked few basic components that are must in any call center solution.

Here we go;

Call Campaigns

Wavetel knows the importance of call campaigns. It is the core job of a call center beside the customer service. A well-drafted call campaign is nothing without a suitable call center solution.

We have a number of options to facilitate our customers with their call campaigns. We make sure that your message is delivered to your customers at the right time and with the perfect call quality.

Also, Wavetel understands the government regulations and ethical boundaries so we will ensure you don’t bother your beloved customers with excessive call campaigns. At the end of the day, it is all about the right timings, right message, right length, and right target audience for a successful call campaign.

Real Time Stats

Stats, facts, figures, data and few other terms like that are crucial to assess or analyze any system be it call center or human resource. However, the absurdity of our fast paced world is that nothing seems enough anymore.

So, now the game changer is not the data but how soon can you get access to that data in a form that can help you draw some solid conclusions and decisions.

Wavetel understands both sides of the coin and that’s why our call center solution focuses on extracting valuable data for you, from every corner, in the shortest time possible. The best example of our commitment to bring your data on time can be seen by our facility of real time stats.

Intelligent Queues

The ideal scenario for any call center is to have a setup where the customer feels safe and not-being-judged. You have to create an environment where every of your customer should feel that they are calling a friend about a problem. Of course, for this part, the right call center agents matter a lot.

However, don’t forget the fact that you don’t have to wait when you call your best friend. So if your customer is waiting for few seconds or (God forbid) minutes, you cannot control the environment as per your principle concepts.

The waiting time will destroy completely all the efforts that your call center agent will supposedly put in the call.

Wavetel knows the cost of pissing a customer by lining him/her too long and offers a robust solution in the form of intelligent queues.

Our call center solution will take your customer to the right agent without any waiting time, hence, providing you a perfect opportunity to please him/her.

Wallboards

Wallboards are an amazing feature for any call center because they show the real picture. Mostly wallboards, as the name suggests, are hung on a wall and contains the currents status of the call center. You can know about the current number of calls being attended, the number of waiting calls and incoming calls.

Also, wallboards show a path of a call – from a customer to a call center agent. However, it is absolutely current and shows the data as it is happening.

Wallboards are crucial in order to handle the huge call traffic or maybe highlight the call path. They are the best concept to keep everyone aware of the performance moment by moment.

Wavetel has designed its wallboards very cleverly. You can easily differentiate between different types of data because of carefully selected visual design.

Also, the technology is crafted very cautiously so there is no chance of error or blunder.

We have simply mentioned a few basic components or qualities of Wavetel call center. In order to check the complete feature list and other details, check the official website of Wavetel Limited or download our brochure or call us on 0330 088 2077.

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