Improve customer interactions and agent productivity
with our powerful, easy to use, cloud based call centre solution.

Call Centre Solution

Wavetel cloud contact centre is an inbound and outbound solution specifically designed to improve the efficiency of your sales team and provide personalised service to every enquiry.

ACD
call-center-automatic-call-distributor
Live Reporting
call-center-live-reporting
Multi-Channel
call-center-multi-channel-distribution
Wallboard
call-center-wallboard
Call Campaigns
call-center-call-campaigns
Intelligent
Queuing
call-center-intelligent-queuing
Do not Call Lists
call-center-do-not-call-lists
Skill based
routing
call-center-skill-based-routing

Key Features

  • 1Multiple queues
  • 2Queue announcements
  • 3Configurable opening hours
  • 4Bank holiday options
  • 5Remote emergency setting
  • 6Call recording & retrieval
  • 7Comprehensive reporting suite
  • 8Multiple queue strategies - All major queue strategies are supported
  • 9Skill based routing - Create IVR for multiple queues based on agent skills
  • 10Wallboards - Dynamic widget based wall boards

Why Wavetel Call Center Solution

Advanced IVR Capabilities

Let callers choose the help they want, freeing agents to handle more complex cases. Automated speech recognition and text-to-speech provide full accessibility.

Route Calls To Your Best Agents

Our ACD system increases first-call resolution and lowers costs. Multichannel routing allows customers to interact by their means of choice.

Reliable And Secure

Dual redundant data centres with carrier-grade reliability ensure communications are resilient to any disaster.

Monitor Performance In Real Time

Address problems immediately with up-to-the-minute information. Key metrics on customisable dashboards empower you to make critical business decisions.

Inbound Calls

From simple call queuing to multi-site. What ever you need , When you need it. Powerful routing ensures contacts are delivered to the right person at the right time.

In Control

Real time and historical management information delivered to you connected device.Call Recording , adds , moves & changes in your control from whereever you are.

Get In Touch

You can contact us for more details about hospitality , Once we receive the details we'll get in touch with you as soon as possible.